Privacy Policy

Élhée Privacy Policy

At Élhée, we care deeply about the protection, confidentiality, and security of your personal data. Our goal is to offer personalized services while respecting your privacy, in compliance with applicable data protection regulations, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy explains, in clear and simple terms, how we process the personal data you provide or that we may collect through our various points of contact (customer service, social media, events), whether these are transferred to third parties, and your rights to control your personal information. It covers:

  • Who we are
  • What data we collect
  • How we collect or receive your data
  • Purposes for using your data
  • How long we keep it
  • Data recipients
  • How we protect your data
  • Your rights under GDPR and CCPA
  • How to contact us
  • Cookie management
  • Changes to this Privacy Policy

Who We Are

“Élhée”, “we”, “our” and “us” refer to: Élhée SAS, a French simplified joint-stock company headquartered at 4 rue Clara Belle, 38160 Saint-Marcellin, France. Registered in Grenoble under number 842 142 028, represented by Allison Piraud.

Élhée SAS is the data controller under the applicable data protection regulations, including GDPR and CCPA for our US customers.

Data We Collect

Personal data means any information allowing us to identify you directly (such as your name) or indirectly (such as your customer ID). Depending on your interactions with us, this may include:

  • Identity and contact details
  • Purchase history
  • Browsing behavior on elhee.com
  • Preferences and interests
  • Customer service requests

Payment information is processed via secure PCI-DSS certified platforms and never stored in plain text on Élhée’s servers.

How We Collect Your Data

We may collect your data via:

  • Browsing our website elhee.com
  • Events you attend
  • Customer service interactions
  • Forms (online or in-store)
  • Engagement with our social media pages
  • Online ads and search engine results you click

Purposes of Data Processing

  • Order management and fulfillment
  • Customer profile management
  • Marketing communications (with your consent)
  • Website and service improvements
  • Fraud prevention and security

Data Retention

We keep your data only as long as necessary:

  • Customers: up to 10 years after your first purchase
  • Prospects: up to 3 years after collection
  • Cookies: max 13 months

Data Recipients

Your data is only shared with authorized Élhée staff or trusted service providers. We do not sell your data to third parties.

International Data Transfers

For US customers, your data may be processed in the US or other countries outside the EU. We ensure adequate safeguards are in place to protect your data.

Your Rights (GDPR & CCPA)

  • Right to be informed
  • Right to access your data
  • Right to rectification
  • Right to deletion
  • Right to opt-out of marketing
  • Right to data portability
  • Right to opt-out of data sale (CCPA)

Contact Us

Email: contact@elhee.com