FAQ
Our answers to your questions
We answer all the most frequently asked questions about Élhée silicone baby bottles, as well as our commitments, delivery and return policies. You will also find a list of all our physical retailers in the “Points of sale” section.
Thanks to its natural, rounded design and the softness and flexibility of its components, similar to those of the mother's breast, the Élhée physiological and anti-colic bottle allows you to combine breastfeeding and bottle feeding as you wish.
ÉLHÉE BABY BOTTLES
What are the benefits of the Élhée baby bottle?
The Élhée baby bottle introduces a new concept in silicone bottles — “healthy, sensory, and stylish.” Designed with care by a mom for other moms, it allows parents to feed their baby exclusively with a bottle or in combination with breastfeeding, with complete peace of mind, free from guilt or compromise. The benefits of the Élhée silicone bottle include:
- 100% Clean Medical-Grade Silicone Composition
The Élhée bottle contains no bisphenol (0% BPA, BPS, BPF) or any other substances that could harm babies’ health, such as lead, PVC, phthalates, nitrosamines, cadmium, or heavy metals.
It is hypoallergenic and perfectly safe for food contact. In addition, its unique patented closure system eliminates any risk of milk or nutrients coming into contact with materials other than the bottle, the anti-colic nipple, and the silicone sealing disc. This means ZERO risk of plastic microparticles migrating into your baby’s milk.
Ultra-Effective Anti-Colic System
The patented design of the Élhée silicone bottle, combined with an integrated ventilation system in the nipple, improves airflow and prevents gas and bloating. It is proven to be twice as effective as a rigid bottle in reducing colic. No more discomfort or painful sensations linked to digestion and transit — ensuring babies feed more comfortably.- Sensory Design Closest to Natural Breastfeeding
With its pure design and delicate, soft texture similar to a mother’s breast, the Élhée bottle helps babies transition naturally between breastfeeding and bottle-feeding, making it easier for moms who want to combine both. - Unbreakable and Durable Resistance
The Élhée bottle is completely safe, even when babies begin to move around. It can be easily handled from a very young age, without risk of breaking or injury.
Suitable from birth, it can be used alongside or as a replacement for breastfeeding.
Élhée bottles are eco-designed and proudly made in France, meeting the highest standards for safe and responsible baby nutrition.
How does the anti-colic system in Élhée baby bottles work?
The unique, patented design of the Élhée soft silicone bottle, combined with its anti-colic valve system on the nipple, makes it twice as effective as a traditional rigid glass or plastic bottle. It has been specially designed to ensure optimized air circulation, allowing air to be extracted by the baby's sucking mechanism during feeding, without effort or fatigue: this facilitates the baby's digestion - no more colic, stomach aches, and intense crying...
Which bottle warmers are compatible with Élhée bottles?
Portable bottle warmers:
All Élhée bottles can be used with portable bottle warmers from brands such as Munchkin, Tommee Tippee, Mini Cupid, and Appy Baby, as long as they are equipped with our adapter ring.
Standard bottle warmers:
Here is the list of standard bottle warmers compatible with the 150ml and 240ml formats of our bottles (not the 330ml):
- Beaba "Milk Second"
- Izybaby "Nomad"
- Bébé Confort "Maternity"
Bottle prep machines:
All Élhée bottle formats are compatible with all bottle prep machines on the market:
- Babybrezza "FormulaPro"
- Beaba "Milkeo"
- Beaba "Bib’Expresso"
- Tommee Tippee "Perfect Prep"
etc.
Bain-marie and microwave:
The bain-marie method is 100% compatible with Élhée bottles. Microwave use is also possible; however, it is not recommended for warming breast milk.
Extra tip: Use an electric kettle with adjustable temperature settings to ensure the water reaches the perfect 98.6°F (37°C) for preparing your baby’s bottle. Even quicker and easier!
How do I clean the Élhée bottle?
1. Take apart the different parts of the Élhée bottle.
2. Wash them thoroughly with warm, soapy water (preferably using an organic, fragrance-free product).
3. Rinse them with clean water and let them air dry.
How should I care for my Élhée baby bottle?
Resistant to extreme temperatures and fully detachable, the original design of the Élhée bottle ensures perfect hygiene. It can be cleaned by hand, without the need for a bottle brush, or in the dishwasher without risk of damage.
Before and after each use of the Élhée bottle, we recommend removing the teat from the upper ring and completely dismantling the bottle to clean it thoroughly for hygiene reasons. Dismantling the different parts allows for more hygienic cleaning of your bottle.

Can I wash the Élhée bottle in the dishwasher?
Pour une meilleure conservation de votre biberon, un nettoyage soigneux à l’aide d’un goupillon, à l’eau chaude et savonneuse est idéal.
Laissez ensuite sécher les pièces détachées sur un linge propre, la bouteille retournée avec la collerette en silicone relevée collerette pour qu’elle sèche dans ses moindres recoins.
Optez pour un produit de nettoyage biologique et sans parfum pour éviter que le biberon ne s’imprègne de l’odeur du produit vaisselle.
Les biberons Élhée sont compatibles avec l'utilisation du lave-vaisselle. Attention toutefois à ce que le lave-vaisselle ne contienne pas de sauce tomate, de purée de carottes/courge ou d'épices comme le curry qui pourrait venir teinter le silicone de votre biberon.
How do I sterilize the Élhée bottle?
According to current WHO recommendations, it is no longer necessary to sterilize baby bottles. Careful cleaning with hot water and a dishwashing product, preferably organic and fragrance-free, is sufficient to ensure perfect hygiene on a daily basis.
However, if you prefer to continue sterilizing your bottles, this is entirely possible with Élhée bottles (with the exception of decorated models, which cannot be sterilized). To do this:
Completely disassemble the bottle.
Immerse all parts (body, ring, nipple, cap) in boiling water for 5 minutes.
Once removed from the pan, immediately clip the ring and cap together to prevent the material from deforming and becoming difficult to open later.
Leave the parts to dry in the open air on a clean cloth.
Which sterilizers are compatible?
The Élhée bottle is compatible with the following electric sterilizers:
- Chicco "SterilNatural 2-in-1"
- Beaba "Steril’Express"
- Avent Electric Sterilizer
- Twistshake "5-in-1 Sterilizer"
- Babymoov "Turbo Steam Sterilizer +"
What is the sealing disc included with my Élhée bottle used for?
The sealing disc included in your Élhée bottle box is designed to make the bottle completely leakproof, whether for mixing or safe transport. The disc is placed on the neck of the bottle before screwing on the ring and nipple.
You can also turn the bottle into a small airtight container (or jar) for purées or fruit compotes by removing the nipple and color ring, then placing the sealing disc on the bottle’s neck.
Is the Élhée bottle microwave-safe?
Yes, the Élhée bottle is microwave-safe. However, always check the milk temperature on the inside of your wrist or palm beforehand to avoid burns.
⚠️ Important: It is not recommended to use the microwave to warm breast milk, as this method can damage its nutritional components.
Are Élhée bottles only for breastfed babies?
Élhée bottles are specially designed to help breastfed babies transition smoothly to bottle-feeding or mixed feeding. However, they are also perfectly suitable for all babies, including those who are not breastfed, from birth.
Élhée bottles come with a physiological medium-flow nipple, ideal for both breastfed and non-breastfed babies from day one.
Are Élhée bottles suitable for mixed feeding?
Yes, Élhée bottles are perfectly adapted for mixed feeding. The soft and extra-supple physiological nipple provides sensations close to breastfeeding. Its wide base mimics the natural sucking position and nipple shape.
We also offer slow-flow nipples specially designed for breastfed or premature babies. The adapted flow rate encourages babies to make the same sucking effort as at the breast, helping to reduce the risk of nipple confusion.
My bottle leaks, any recommendations?
If you notice leaking, first make sure the silicone collar is properly fitted around the white screw ring. Then, check that the nipple and the outer colored screw ring are correctly assembled. Finally, screw the upper and lower parts of the bottle tightly together.
If the issue persists, please contact our Customer Service at: contact@elhee.com
Can I buy spare parts?
While we do not sell spare parts separately, we will be happy to assist you with your request.
For any questions, please reach out to our Customer Service team at: contact@elhee.com
Where are Élhée bottles designed and manufactured?
Élhée bottles are a French creation, from design to production. They are made with the highest standards, with respect for people, the environment, and biodiversity.
All components, accessories, and packaging (except the nipple) are manufactured in the Rhône-Alpes region of France. Élhée selected a physiological nipple designed for comfort and healthy oral development, produced by a team of German experts.
The entire production chain — from the careful selection of raw materials to the shipping of finished products — is fully controlled. This guarantees complete traceability and transparency for our customers.
What materials are Élhée bottles made of?
Élhée has chosen materials that meet the highest safety standards, completely harmless for your baby’s health, so you can bottle-feed with total peace of mind.
The bottle body, sealing disc, and nipples are made of 100% medical-grade silicone.
The anti-leak cap, upper screw ring, and lower screw ring are made of polypropylene (PP), a plastic free from additives, Bisphenol A (BPA), and Bisphenol S (BPS).
What are the benefits of medical-grade silicone?
The medical-grade silicone used in Élhée bottles is completely safe for your baby’s health. This silicone meets US FDA, CPSIA, EN 14350, and BfR standards. It contains no Bisphenol A (BPA), nor any other harmful substances such as Bisphenol S (BPS), lead, PVC, phthalates, nitrosamines, cadmium, or heavy metals.
Unlike plastic, which is petroleum-based and may contain estrogenic chemical particles, silicone poses no risk to babies’ health. It is a stable, non-toxic material derived from silicon — a natural element found in sand and quartz.
The medical-grade silicone chosen by Élhée is among the purest materials of its kind, also used in the manufacturing of medical devices. It is certified according to the strictest pharmacopeia standards in the healthcare industry.
Élhée bottles are guaranteed free of Bisphenol (BPA, BPS, BPF) and do not release microplastics. They also offer many additional benefits: flexible, hygienic, non-sticky, resistant to drying or cracking with use.
Withstanding extreme temperatures, Élhée bottles are completely safe for use in the dishwasher, microwave, sterilizer, and freezer.
What is Bisphenol A, S, or F?
Bisphenol A (BPA) is a chemical primarily used in the production of polycarbonate plastics. It acts as an estrogen mimic and is widely recognized as an endocrine disruptor. Studies have linked BPA exposure to depression, type 2 diabetes, heart disease, and several other health issues.
BPA can be especially dangerous during pregnancy, infancy, and early childhood. Its use in baby bottles has been banned in France since 2010, and since January 1, 2015, the ban has been extended to all food-related packaging. In some cases, Bisphenol S (BPS) has been used as a substitute, but it presents the same toxicity risks as BPA.
👉 Because your child’s safety is Élhée’s top priority, Élhée bottles are 100% free from BPA and BPS.
Which breast pumps are compatible?
Élhée bottles are compatible with breast pumps from Avent and Medela (except the Medela Swing Flex pump), when used with a breast pump adapter, available here.
Portable breast pumps from Elvie, Perifit, Momcozy, and similar brands can also be used in a mobile setup without requiring a bottle adapter.
PHYSIOLOGICAL NIPPLES BY ÉLHÉE
Which nipple flow is best for my baby?
To adapt to each baby’s needs, the Élhée nipple is available in 4 flow rates (XS, S, M, L).
Babies’ flow preferences often depend on the way they feed — some are eager drinkers, while others take their time. The flow rate information below is only a guideline. What matters most is following your baby’s rhythm and needs.
- Extra-Slow Flow (XS): Best for premature babies or those for whom the Slow Flow nipple is still too fast.
- Slow Flow (S): Suitable for newborns and breastfed babies, especially to help prevent nipple confusion.
- Medium Flow (M): Ideal for infants from around 2 months of age, for milk feeding.
- Fast Flow (L): Recommended for thicker liquids such as fortified milk, cereals, and for babies with a bigger appetite.
How to tell the nipples apart?
The XS, S, M, and L flow sizes are marked on the base of each nipple. Numbers you may see correspond only to production series and are not related to size.
Which way should the nipple be positioned?
The Élhée nipple has a physiological, asymmetrical shape. It features a rounded side that should be placed toward the baby’s palate, and a flat side that rests against the baby’s tongue. The anti-colic valve at the base of the nipple should always face upward, just under the baby’s nose.
How often should I replace the nipple?
For hygiene and safety reasons, it is recommended to replace the nipple every 4 to 8 weeks, depending on how frequently it is used. Be sure to change it immediately if you notice the first signs of wear or deterioration.
Do the nipples fit all three Élhée bottle sizes?
Yes, all Élhée nipples are compatible with every bottle size in the Élhée range.
OUR SOCIAL AND ENVIRONMENTAL COMMITMENTS
Is the production of Élhée bottles eco-friendly?
Élhée is committed to the most eco-responsible production methods possible, prioritizing raw materials that are respectful of the environment, avoiding multi-material components, and working exclusively with industrial partners who share the same environmental approach.
The environmental management system of Élhée’s industrial partner is ISO 14001 certified, with a CSR commitment recognized by the ECOVADIS Silver label.
The cardboard used for packaging and the paper for instruction leaflets are FSC-certified. The vegetable-based ink used for printing is Imprim’Vert certified.
Élhée has also chosen local manufacturing: Élhée bottles and packaging are made in France’s Rhône-Alpes region, with the sole exception of the nipple, which is produced in Germany.
Finally, the assembly and packaging of Élhée bottles are entrusted to a social inclusion enterprise (ESAT) employing people with disabilities, located in the Rhône-Alpes region (Association La Providence, Saint-Laurent en Royans).
PAYMENTS ON ELHEE.COM
What payment methods are accepted on www.elhee.com?
You can pay for your purchases on elhee.com using Visa, Mastercard, American Express, Apple Pay, PayPal, or Klarna (with the option to pay in 3 installments with no fees).
Is the checkout process secure?
All transactions are encrypted and secured according to the highest current standards (SSL certificate for data encryption). The entire elhee.com website runs under HTTPS protocol.
👉 We never have access to your personal banking information. Credit card numbers are never stored in our database — not even temporarily. Only the details necessary to process your order (name, address, phone number, ordered products) are communicated through the payment module.
How are taxes applied outside the European Union?
Prices on elhee.com are displayed including VAT for France and the EU. If you live outside the EU, please create an account on elhee.com with your shipping address. Our system will then automatically remove VAT at checkout, and prices will be shown excluding tax.
Where can I find the invoice for my order?
Your invoice will be sent to you by email as soon as your order has shipped. If you cannot locate it, you can request a copy at: contact@elhee.com
DELIVERY AND ORDER TRACKING
What are the delivery zones available on www.elhee.com?
We ship worldwide. Shipping fees are calculated automatically once you enter your delivery address at checkout.
What are the shipping methods, costs, and delivery times?
All orders are processed and shipped within 1 to 3 business days after your order is confirmed.
Shipping from elhee.com is handled by UPS and DHL (and Colissimo for Europe).
Shipping fees depend on the destination country, total weight, and volume of the items ordered. Costs and estimated delivery times are calculated automatically and displayed before you confirm your order.
- Europe & Worldwide: Delivery takes about 3 to 10 business days after shipment, depending on destination. Additional time may be required due to customs procedures.
- Orders shipped outside the European Union: No French VAT will be applied. However, local customs duties, taxes, and handling fees may apply in the destination country. These costs are the responsibility of the customer and must be paid directly to the carrier upon delivery.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number to follow its progress.
RETURNS AND REFUNDS
How can I request an exchange?
For logistical reasons, Élhée does not process direct exchanges. You have 30 days from the date of receipt of your order to notify us by email if you wish to return a product and the reason for your request.
👉 Return shipping is free within mainland France. For international orders, return shipping costs are the customer’s responsibility.
Please contact us at contact@elhee.com, providing your order number and the reason for your return. We will then send you a prepaid return label so you can send back the unused products in their original packaging.
Once we receive the returned items, you will be fully refunded, provided the products are in their original condition.
You can then place a new order on elhee.com.
How can I request a return?
Please contact us at contact@elhee.com, providing your order number and the reason for your return. We will then send you a prepaid return label so you can send back the unused products in their original packaging.
Once we receive the returned items, you will be fully refunded, provided the products are in their original condition.
MY ELHÉE ACCOUNT
Do I need to create an account to place an order?
No, you do not need to create a customer account to complete your purchase. You can place your order as a guest.
I forgot my password, what should I do?
If you forgot your password, you can reset it directly from the login page of your account. Click on “Forgot your password?” and you will receive an email with instructions to reset it.
How can I update my account information?
You can update all your personal information at any time by logging into your account and going to the “My Account” section.